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ISO 9001 QUALITY MANUAL AND PROCEDURES

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ALL THE PROCEDURES ARE IN MICROSOFT WORD AND YOU WILL RECEIVE INSTANT ACCESS THROUGH A DOWNLOAD LINK

FOR MORE INFORMATION VIEW THE TABS ABOVE

ISO 9001 Quality Manual and Procedures 

  Create an ISO 9001:2015 Quality Procedures Manual fast. Save time writing out quality procedures. Our Quality Management System (QMS) comes with the basic components to get your started. You will receive Quality Manual, 24 procedures, 57 forms, and 25 job descriptions pre-written in Microsoft Word for easy editing.

  Putting Together an ISO Quality Management System

 We have put together what you will need to build a Quality Management System. It starts with a situational analysis to determine your interested parties, their wants and needs. What are Interested Parties?

 Interested Parties

 They are stakeholders in your organization. Customers, owners, suppliers, employees, the community and others that have a stake in the ongoing success of your organization. Top Management should use the results of the situational analysis in the development of the Company’s QMS Scope, Quality Policy, Quality Objectives, and QMS processes.

QMS Scope

 QMS Scope, consists of defining the requirements of relevant interested parties, the types of products and services covered by the QMS, and provide justification for any exclusions to requirements of ISO 9001 that the organization determines is not applicable to the scope of its quality management system.  Note: Exclusions to ISO 9001 may only be claimed if they do not affect the organizations ability or responsibility to ensure the conformity of its products and services and the enhancement of customer satisfaction.

Quality Policy

 Quality Policy, must be appropriate to the purpose and context of the company. It ties in with and provides a framework for the Quality Objectives, includes a commitment to satisfy requirements, and a commitment to continual improvement of the QMS.

Quality Objectives

Quality Objectives, are derived from the Quality Policy, are measurable, and communicate to interested parties the effectiveness of the QMS. As objectives, they provide a basis for planning that at a minimum includes: Who, will do What, by When, requiring What resources, and How will results be evaluated.

QMS processes

QMS processes are those necessary for the QMS. Each QMS process shall list:

  • the inputs and outputs expected,
  • the sequence and interaction of these processes with each other,
  • measurable process criteria (or control method),
  • resources required by the process,
  • responsibility for the process,
  • process risks,
  • how the process will be evaluated, and
  • opportunities for improvement.

 Are you implementing an ISO quality program at your organization? What will be your first step? How will you get started? The ISO 9001 Quality Manual and Procedures will answer many of these questions.

 We have heard from several customers about the need for implementing ISO in their unique organizational settings.  If you are asking ‘How do I get started?’ or ‘How do I roll out ISO in my company?’  Then you have come to the right place.

 What is ISO 9000?

ISO 9000 refers to a set of three Quality Management System (QMS) documents: ISO 9000, ISO 9001, and ISO 9004, produced by the International Organization for Standardization.

ISO 9000
contains the definitions and terminology used by the ISO 9001 standard.

ISO 9004
is a set of guidelines that can be used to develop a quality management systems

Although,  the three documents make up the ISO 9000 set, the main one that everyone concerns themselves with is the ISO 9001 standard itself.  About every seven years a new ISO 9000 set is released.  The release date is then added to each set to complete the naming convention.  So, ISO 9001:2008 is the full name of the standard and the current release used for ISO registration.

Your Goal: Process Improvement or ISO Certification?

Why should your organization use the ISO 9001 Standard? An honest reply can say a lot about how effectively the standard can improve your business. If you are using the standard as a marketing gimmick (a plaque on the wall; a logo on a website), or just because a customer requires it, then the standard will be a burden, not a benefit. If the honest reason for implementing the standard is improvement, then it can truly help your organization become better.

Did you notice in the above paragraph that ISO 9001 Certification wasn’t mentioned?  Of course, certification is a lofty goal and it will be necessary to get the plaque and the logo or to meet a specific customer requirement. But, again, if certification is the only goal then you may gain certification but miss the benefit of the standard. An organization can employ the standard, and benefit from it, without ever seeking certification.

In fact, a compelling argument could be made that the best approach is to put a functioning ISO 9001 QMS in place for a period of time before even attempting to gain certification. Perhaps even employing external auditors to review the QMS with an outside perspective – mainly to identify system weaknesses and opportunities for improvement not to gain a pass/fail grade for certification.

Implementing the ISO 9001 Quality Management System (QMS) can serve as a business improvement tool. Frequently the ISO standard is perceived as a checklist item; Get ISO 9001 Certified;Done. The real goal of ISO 9001, however, is continual improvement of the organization. Embracing the concepts of ISO 9001 can enhance an organization in several ways, which we will cover in upcoming articles.

 

ISO Quality Manual

We provide two versions of the Quality Manual Corporate Stocks. A shorter “lean” version and a longer version. The short version of the Quality Manual reflects lean thinking most of all. Rather than borrow the text of the standard verbatim, we stripped the Quality Manual to the bare essentials. It’s not going to be for everyone some will, no doubt, still insist that their ISO Quality Manuals parrot the text of the ISO 9001 standard, so that they’re sure their Quality Management System documentation covers every aspect of ISO 9001.

Putting in a lot of verbiage that’s not required by the standard, however, can make your Quality Manual less user-friendly, less useful, and less likely to be improved. Just in case this is your approach, we also provide a long version of the quality manual that covers all of the text of the ISO 9001 standard all 136 shall statements.

There are fewer procedures in the new and improved ISO 9001 procedure template manual. Quality procedures that are included are ones that many organizations consider important or critical (e.g., Internal Auditing, Corrective Action). Those procedures are modeled on the Deming Cycle they have a Plan, Do, Check, and Act phase. Some procedures that aren’t typically high priority and/or that didn’t amount to much more than simple work instructions (e.g., Serial Number Designation) have been omitted.

View Free Sample Procedure Templates

Throughout the updated manual, we refer to ISO 9001 requirements. The six required procedures are highlighted in the Quality Manual; they’re also the first six of the twenty-three procedures we provide.  We’ve done something new with the “Forms and Records” section at the end of each procedure. We’re still providing sample forms for you to use, but now they’re categorized as “required” or “other” and we tell you which ISO 9001 clause requires the record. For example, in the Internal Audits procedure, there’s a form for audit reports; the Forms/Records table tells you the report requirement is in clause 8.2.2.

We think this is a much improved product, one that will smooth the bumps in your organization’s road to ISO 9001 compliance and certification. Download Free Sample ISO Procedure Templates to see how easy it is to edit MS Word Templates to build your own policy and procedure quality management system.

ISO 9001 Documentation (clause 4.2)

Let’s address what we feel is a real misconception about ISO 9001; the documentation requirements.   ISO 9001 can help you simplify and improve your documentation and records. First; the ISO 9001 standard does not have complex or complicated documentation requirements. In fact, they are quite simple; there are only six required procedures for the ISO 9001 QMS.

Required ISO 9001 Procedures

  • Document Control (per ISO 9001 clause 4.2.3)
  • Record Control (per ISO 9001 clause 4.2.4)
  • Internal Audit (per ISO 9001 clause 8.2.2)
  • Control of Non-Conformities (per ISO 9001 clause 8.3)
  • Corrective Action (per ISO 9001 clause 8.5.2)
  • Preventive Action (per ISO 9001 clause 8.5.3)

While it may difficult for most organizations to get by with these six procedures alone, the fact that these are the only ISO required standard operating procedures should send a message that, despite the perception of the opposite, ISO 9001 is not about a lot of procedures, besides the required procedures above, your organization must decide what procedures are needed based on issues related to compliance, importance, and performance.

An important concept to understand is that procedures are only one way to document processes, and the ISO standard recognizes that. Processes can be documented by Work Instructions, Visuals Aids, or training materials. The real requirement by ISO is that key business processes are understood and consistently carried out.

Fast ISO 9001 Procedures Manual

 The ISO 9001 Procedure Template Manual is written from a manufacturing perspective, yet the quality policies and procedures can be generalized for any business. 

An ISO 9001 Procedures Manual template simplifies the task of complying with the ISO 9001 standard. With the purchase of this ISO 9001 Procedure Template Manual, you get 23 ISO procedures, 48 quality forms/records, background on ISO 9000, a sample ISO Quality Manual, and guidelines to help you develop an effective quality management system (QMS).

Fast ISO 9001 Procedures

The ISO 9001 Procedures Manual comes with over 400 pages of quality documentation (download only). All policies and procedures contained in the ISO 9001 manual are modeled on “Plan-Do-Check-Act” or PDCA Cycle.

You also get an explanation of the ISO 9000 series of standards and helpful guidance to help you produce your company’s ISO 9001 manual.

ISO 9001 Procedures Manual

Get your ISO 9001 certification journey started the right way use the ISO 9001 QMS manual to simplify the process of developing, implementing, and managing your quality management system effectively! Download Free sample ISO 9001 procedure templates.

Delivery Options CD and Hard Cover Book, Download Only 

36 PREWRITTEN POLICIES AND PROCEDURES

ISO Control of Monitoring-Measuring Equipment Procedure

The ISO Control of Monitoring-Measuring Equipment Procedure establishes methods for using, calibrating, and maintaining monitoring and measuring equipment, as well as associated recordkeeping.

This procedure applies to employees performing monitoring and measurement activities and the monitoring and measuring devices needed to provide evidence of conformity of product to determined requirements.

(11 pages, 1755 words)

ISO Control of Monitoring-Measuring Equipment Responsibilities:

Quality Management is responsible for the measuring instrument (device) calibration program.

The Purchasing Manager and the Quality Assurance Manager are responsible for ensuring subcontractor monitoring and measuring systems are adequate to assure compliance with safety and quality requirements.

All Employees are responsible for verifying that instruments they use to monitor processes or measure items are within their calibration periods and for ensuring that such instruments are capable of measuring to required accuracy/tolerances.

ISO Control of Monitoring-Measuring Equipment Definitions:

Calibration – Comparison of a measurement standard or instrument of known accuracy with another standard or instrument to detect, correlate, report, or eliminate by adjustment any variation in the accuracy of the item being compared.

Calibration period – Period during which a certified calibration is valid (e.g., measuring equipment calibrated in March and certification expires in March of next year, calibration period = twelve months).

Monitoring – Routine measurement or observation of monitoring/ measuring equipment, to check its functionality.

Monitoring and measuring equipment – Devices used to collect data and measure, gauge, test, inspect, or otherwise examine items to determine their compliance with specifications.

Reference standard – Standard of the highest order of accuracy in a calibration system, establishing basic accuracy values for that system; typically traceable to a recognized standards body like NIST (USA) or INMS (Canada).

ISO Control of Monitoring-Measuring Equipment Procedure Activities

  • Monitoring and Measuring- General Requirements
  • Storage, Handling, and Maintenance
  • Calibration System
  • Out-of-Tolerance Conditions
  • Control of Subcontractor Calibration
  • Test of Software

ISO Control of Monitoring-Measuring Equipment Procedure References

  • ISO 9001:2008, “Quality Management Systems-Requirements”, International Organization for Standardization (ISO), Nov., 2008 ” http://www.iso.org.
  • ISO 10012:2003, “Measurement Management Systems – Requirements for Measurement Processes and Measuring Equipment”, ISO.
  • ANSI/NCSL Z540, American National Standard for Calibration ” see details at http://www.ncslinternational.org.
  • Quality Procedures
    • QP1010 RECORD CONTROL
    • QP1030 CONTROL OF NONCONFORMING PRODUCT-MATERIAL
    • QP1120 VENDOR EVALUATION

ISO Control of Monitoring-Measuring Equipment Procedure Forms

  • Calibration Record Form
  • Calibration Database Form

 

 

ISO Corrective Action Procedure

The ISO Corrective Action Procedure outlines the responsibilities and methods for identifying causes of nonconformities in the QMS, initiating corrective action(s), and performing follow-up to ensure that those corrective action(s) have been effective in eliminating the nonconformities.

This procedure applies to all QMS nonconformities, whether identified during Internal Quality Audits or Management Reviews, by way of customer feedback, or by Management in general.

(11 pages, 1368 words)

ISO Corrective Action Responsibilities:

Quality Management is responsible for ensuring that the corrective action procedures are accurate, understood, and implemented effectively.

The ISO Management Representative is also responsible for reporting on corrective actions taken at Management Review Meetings.

All Employees are responsible for investigating and recording the cause(s) of nonconforming conditions when those tasks are assigned to them and for implementing corrective actions determined by this process.

ISO Corrective Action Definitions:

CAR – Corrective action request (or report).

Conform – Be in agreement; act according to prevailing standards or customs.

Correction – Action taken to rectify/repair a known nonconformity.

Corrective action – Act of eliminating the root cause of a known nonconformance, defect, or other undesirable situation to prevent its recurrence.

Nonconformity – Object/condition not conforming to a standard or specification; something that falls outside of defined critical limits; also known as “nonconformance”.

ISO Corrective Action Procedure Activities

  • Determining the Need for Corrective Action
  • Initiating Corrective Action
  • Taking Correction Action
  • Verification and Closure

ISO Corrective Action Procedure References

  • ISO 9001:2008, “Quality Management Systems-Requirements”, International Organization for Standardization (ISO), Nov., 2008
  • Quality Procedures
    • QP1020  INTERNAL QUALITY AUDITS
    • QP1030  CONTROL OF NONCONFORMING PRODUCT-MATERIAL
    • QP1060  MANAGEMENT REVIEWS

ISO Corrective Action Procedure Forms

  • Corrective Action Report
  • Corrective Action Log

48 CORRESPONDING ISO FORMS

Audit Plan ISO Template

The Lead Auditor should prepare an audit plan, using QP1020-2 AUDIT PLAN for guidance, at least two (2) weeks in advance of the scheduled audit. The actual lead time will vary according to the area being audited, the scope of the audit, and other factors.

  • The Audit Plan should include the purpose, scope, criteria, and objectives for the audit, as well as identify audit date(s) and Audit Team members.
  • A schedule (agenda) for the opening and closing meetings – and, if possible, interviewing department personnel – should be provided.
  • When developing the Audit Plan, the Lead Auditor should be sure to allow time for auditors to review and clarify notes and meet with other team members for discussion during the audit.
  • Areas to be visited/observed should be identified.
  • In preparing the plan, the Lead Auditor should review previous audit reports, Corrective Action Requests (CAR), production histories, complaint files, satisfaction surveys, and any other documents deemed relevant to the audit.

The Lead Auditor should begin the audit with an opening meeting, to be attended by all personnel identified in the Audit Plan ISO Template. Other department personnel may attend the Meeting, at the direction of Department Management.

Audit Plan ISO Template Details

Pages: 01 Words: 100 Format: Microsoft Word 2013 (.docx) Language: English Manual: ISO 9001 Procedure: ISO Internal Audits Procedure QP1020 Type: Form

Related Documents

  • QP1020-1 AUDIT PROGRAM
  • QP1020-3 QUALITY AUDIT CHECKLIST (SAMPLE)
  • QP1020-4 AUDIT REPORT

Audit Report ISO Template

A Audit Report ISO Template should be prepared, documenting in detail the conclusion, findings, and observations presented during the closing meeting. Note that findings not presented in the closing meeting may not be included in QP1020-4 AUDIT REPORT. When the final Audit Report ISO Template is complete, it should be distributed as directed by Top Management.

At a time agreed to by the Lead Auditor and the manager of the audited department/area/process, an Auditor should be assigned to conduct a follow-up visit, to verify corrective actions taken as a result of the audit. At the time of the follow-up, the manager of the audited area should demonstrate that corrective actions required by the audit have been implemented and are having the desired effect. A summary of Internal Audit activity, including audit results, should be reported at the next Management Review Meeting.

Audit Report ISO Template Details

Pages: 02 Words: 216 Format: Microsoft Word 2013 (.docx) Language: English Manual: ISO 9001 Procedure: ISO Internal Audits Procedure QP1020 Type: Report

Related Documents

  • QP1020-1 AUDIT PROGRAM
  • QP1020-2 AUDIT PLAN
  • QP1020-3 QUALITY AUDIT CHECKLIST (SAMPLE)

WHAT’S INCLUDED?

 

ISO 9001 Quality Manual and Procedures

Are you implementing an ISO quality program at your organization? What will be your first step? How will you get started? The ISO 9001 Quality Manual and Procedures will answer many of these questions.

We have heard from several customers about the need for implementing ISO in their unique organizational settings.  If you are asking ‘How do I get started?’ or ‘How do I roll out ISO in my company?’  Then you have come to the right place.

What is ISO 9000?

ISO 9000 refers to a set of three Quality Management System (QMS) documents: ISO 9000, ISO 9001, and ISO 9004, produced by the International Organization for Standardization.

  • ISO 9000

    contains the definitions and terminology used by the ISO 9001 standard.

  • ISO 9001

    contains the actual QMS requirements used for certification or registration audits.

  • ISO 9004

    is a set of guidelines that can be used to develop a quality management systems.

Although,  the three documents make up the ISO 9000 set, the main one that everyone concerns themselves with is the ISO 9001 standard itself.  About every seven years a new ISO 9000 set is released.  The release date is then added to each set to complete the naming convention.  So, ISO 9001:2008 is the full name of the standard and the current release used for ISO registration.

Your Goal: Process Improvement or ISO Certification?

Why should your organization use the ISO 9001 Standard? An honest reply can say a lot about how effectively the standard can improve your business. If you are using the standard as a marketing gimmick (a plaque on the wall; a logo on a website), or just because a customer requires it, then the standard will be a burden, not a benefit. If the honest reason for implementing the standard is improvement, then it can truly help your organization become better.

Did you notice in the above paragraph that I didn’t mention becoming ISO 9001 Certified? Of course, certification is a lofty goal and it will be necessary to get the plaque and the logo or to meet a specific customer requirement. But, again, if certification is the only goal then you may gain certification but miss the benefit of the standard. An organization can employ the standard, and benefit from it, without ever seeking certification.

In fact, a compelling argument could be made that the best approach is to put a functioning ISO 9001 QMS in place for a period of time before even attempting to gain certification. Perhaps even employing external auditors to review the QMS with an outside perspective – mainly to identify system weaknesses and opportunities forimprovement – not to gain a pass/fail grade for certification.

Implementing the ISO 9001 Quality Management System (QMS) can serve as a business improvement tool. Frequently the ISO standard is perceived as a checklist item; Get ISO 9001 Certified;Done. The real goal of ISO 9001, however, is continual improvement of the organization. Embracing the concepts of ISO 9001 can enhance an organization in several ways, which we will cover in upcoming articles.

ISO Quality Manual

We provide two versions of the Quality Manual. A shorter “lean” version and a longer version. The short version of the Quality Manual reflects lean thinking most of all. Rather than borrow the text of the standard verbatim, we stripped the Quality Manual to the bare essentials. It’s not going to be for everyone – some will, no doubt, still insist that their ISO Quality Manuals parrot the text of the ISO 9001 standard, so that they’re sure their Quality Management System documentation covers every aspect of ISO 9001.

Putting in a lot of verbiage that’s not required by the standard, however, can make your Quality Manual less user-friendly, less useful, and less likely to be improved. Just in case this is your approach, we also provide a long version of the quality manual that covers all of the text of the ISO 9001 standard — all 136 shall statements.

There are fewer procedures in the new and improved

ISO 9001 procedure template manual

. Quality procedures that are included are ones that many organizations consider important or critical (e.g., Internal Auditing, Corrective Action). Those procedures are modeled on the Deming Cycle — they have a Plan, Do, Check, and Act phase. Some procedures that aren’t typically high priority and/or that didn’t amount to much more than simple work instructions (e.g., Serial Number Designation) have been omitted.

View

Free Sample Procedure Templates

Throughout the updated manual, we refer to ISO 9001 requirements. The six required procedures are highlighted in the Quality Manual; they’re also the first six of the twenty-three procedures we provide.

We’ve done something new with the “Forms and Records” section at the end of each procedure. We’re still providing sample forms for you to use, but now they’re categorized as “required” or “other” and we tell you which ISO 9001 clause requires the record. For example, in the Internal Audits procedure, there’s a form for audit reports; the Forms/Records table tells you the report requirement is in clause 8.2.2.

We think this is a much improved product, one that will smooth the bumps in your organization’s road to ISO 9001 compliance and certification. Download Free Sample ISO Procedure Templates to see how easy it is to edit MS Word Templates to build your own policy and procedure quality management system.

ISO 9001 Documentation (clause 4.2)

Let’s address what we feel is a real misconception about ISO 9001; the documentation requirements.   ISO 9001 can help you simplify and improve your documentation and records. First; the ISO 9001 standard does not have complex or complicated documentation requirements. In fact, they are quite simple; there are only six required procedures for the ISO 9001 QMS.

Required ISO 9001 Procedures

  • Document Control (per ISO 9001 clause 4.2.3)
  • Record Control (per ISO 9001 clause 4.2.4)
  • Internal Audit (per ISO 9001 clause 8.2.2)
  • Control of Non-Conformities (per ISO 9001 clause 8.3)
  • Corrective Action (per ISO 9001 clause 8.5.2)
  • Preventive Action (per ISO 9001 clause 8.5.3)

While it may difficult for most organizations to get by with these

six procedures

alone, the fact that these are the only ISO required standard operating procedures should send a message that, despite the perception of the opposite, ISO 9001 is not about a lot of procedures, besides the required procedures above, your organization must decide what procedures are needed based on issues related to compliance, importance, and performance.

An important concept to understand is that procedures are only one way to document processes, and the ISO standard recognizes that. Processes can be documented by Work Instructions, Visuals Aids, or training materials. The real requirement by ISO is that key business processes are understood and consistently carried out.

Fast ISO 9001 Procedures Manual

The ISO 9001 Procedure Template Manual is written from a manufacturing perspective, yet the quality policies and procedures can be generalized for any business.

An ISO 9001 Procedures Manual template simplifies the task of complying with the ISO 9001 standard. With the purchase of this ISO 9001 Procedure Template Manual, you get 23 ISO procedures, 48 quality forms/records, background on ISO 9000, a sample ISO Quality Manual, and guidelines to help you develop an effective quality management system (QMS).

Fast ISO 9001 Procedures

The Bizmanualz ISO 9001 Procedures Manual comes with over 400 pages of quality documentation

(download only)

. All policies and procedures contained in the ISO 9001 manual are modeled on “Plan-Do-Check-Act” or PDCA Cycle.

You also get an explanation of the ISO 9000 series of standards and helpful guidance to help you produce your company’s ISO 9001 manual.

Take advantage of this comprehensive

ISO 9001 Procedures Manual.

Get your ISO 9001 certification journey started the right way — use the ISO 9001 QMS manual to simplify the process of developing, implementing, and managing your quality management system effectively! Download Free sample ISO 9001 procedure templates.

 

Manual Preparation

This section provides an introduction and guidance to help you develop and implement your company’s Policies and Procedures manual. For the company Policies and Procedures Manual to be effective, it should be easily understood by all employees. Therefore, it has to be written clearly and concisely. The objectives of this Manual are to enable and encourage continual improvement within the organization, improve communication within the company and with the company’s target market and channel partners, and increase customer satisfaction.

USAGE INSTRUCTIONS

  • Editing Files

THE POLICY MANUAL

  • Style and Format
  • Considerations In Writing Your Manual
  • Revisions
  • Sources of Additional Information

EFFECTIVE COMMUNICATION

  • Communication – Addressing Your Audience
  • Sexism in Writing
  • Number Usage
  • Organizing Your Thoughts
  • Outlining Technique
  • Defining the Format and Organization of Your Manual
  • Additional Sources

PROCEDURES

  • Format
  • Authorization
  • Production And Distribution
  • Revising and Updating Procedures

Quality Manual

The Quality Manual establishes and states the policies governing the company’s Quality Management System, or QMS.  These policies define management’s arrangements for managing operations and activities in accordance with ISO 9001.  These top-level policies represent the plans or protocols for achieving quality improvement and customer satisfaction.

(28 pages, 6400 words)

This sample quality manual covers the requirements of ISO 9001. It is intended only to provide an example of wording that might be used in a quality manual. This sample wording can be helpful in generating ideas for developing a manual for your own company.  However, quality policies should be drafted as appropriate and as necessary to accurately reflect your company’s unique situation and requirements, ensuring a quality management system appropriate for your organization. While, for clarity, this manual mirrors the section (clause, subclause, etc.) numbering in the ISO Standard, it is not necessary for your quality manual to do the same.  A numbering scheme that is most useful to you should be used. This manual covers:

PURPOSE

SCOPE

  • Exclusions

RELATIONSHIP TO ISO 9001

OUR COMPANY QUALITY MANAGEMENT SYSTEM

  • General Requirements
  • Documentation requirements

MANAGEMENT RESPONSIBILITY

  • Management Commitment
  • Customer Focus
  • Quality Policy
  • Planning
  • Responsibility, Authority, and Communication
  • Management Review

RESOURCE MANAGEMENT

  • Provision of Resources
  • Human Resources
  • Infrastructure
  • Work Environment

 PRODUCT REALIZATION

  • Planning of Product Realization
  • Customer Related Processes
  • Design and Development
  • Purchasing
  • Production and Service Provision
  • Control of Monitoring and Measuring Devices

MEASUREMENT, ANALYSIS, AND IMPROVEMENT

  •  General
  • Monitoring and Measurement
  • Control of Nonconforming Product
  • Analysis of Data
  • Improvement