Our Advantage – Our Resources, People, Approach & Guarantee!
Our Resources
We have a portfolio of businesses that we draw upon to develop innovative solutions for our clients. These resources include on of the largest online business owner community which has thousands of members. Business owners gather there to share insights, problems and solutions. We also conduct industry research to help benchmark financial data and pinpoint opportunities for dramitic profit improvements.
For those businesses that want to solve and implement their own solutions we offer over 3000 business products including business planning tools, business policies and procedures, analytical software and much more. These are proven tools that have been developed and refined over time through our consulting engagements and through client feedback.
Our People
Each of our lead consultants has over 25 years of business and consulting experience. We have an unrelenting passion to exceed client expectations at every turn. This pursuit of excellence is an ongoing ambition that involves four core principles that guide our every action:
1
Take a Practical Approach – Business People with Consulting Knowledge
We are business people first, we look through the lense of a CEO to create tools and solutions. We believe that our business experience coupled with our consulting background allows us to develop practical solutions and actionable advice.
2
Adhere to the Highest Professional Standards
Our reputation is our most important asset. We uphold and engage in ethical behavior in all circumstances. We do the right thing with conviction, candor, compassion and courage. Integrity is our highest ideal, which we implement each day through our actions and honest communication.
3
Improve our Client’s Performance Significantly
We aim to help small businesses make significant improvements to their overall performance by tackling their most challenging issues. We do so by providing tools, resources and knowledge that provides our clients with a sustainable competitive advantage.
4
Build Capacity and Empower Our Clients
In each consulting engagement we seek to leave behind valuable tools, structures, skills and knowledge that are embedded in the fabric of the client organization.
Our Approach
Our approach to business consulting is process based. All projects are prepared in a systematic, and thoughtful manner to ensure they are completed on time, within budget and to our client’s complete satisfaction. We have adapted models and processes used by the large consulting firms for today’s small and midsized businesses. Each model is developed using industry best practices and proven techniques which results in meaningful improvements for our clients.
Our Guarantee
At Company Expert, we partner with our clients on a project basis. After a thorough and confidential review of your situation, we develop a comprehensive proposal that outlines a road map for “solving the problem.” This road map includes specific action steps to be taken by us, and anticipated resources needed from you, and expected project results. The entire project is then quoted at a fixed price (typically, exclusive of out-of-town travel expenses) with a known timeline. By pricing our services fairly and on a project basis, you never need to worry about the cost of calling us to ask a question, or of making ad hoc requests while we’re on-site. We’re never “on the clock” … so using our services is easy and cost-effective.
To help you feel comfortable that you are getting the best professional services available, Company Expert guarantees its work. If we do not meet the objectives we’ve agreed to in the project plan, and cannot meet them after we attempt to correct the shortcoming, Company Expert will refund our full professional fee. This is our commitment to you, our partner. We feel comfortable making this guarantee because of the value we deliver, our satisfied clients and to date, no client has ever requested a refund.
